Shipping policy

Shipping Policy :

 1. Processing Time :

Orders are typically processed and shipped within 1-3 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the following business day.

 

2. Shipping Methods :

We offer standard shipping options for domestic and international orders. Shipping costs and estimated delivery times will be calculated at checkout based on the shipping destination.

 

3. Tracking Information :

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.

 

4. Shipping Delays :

While we strive to ensure timely delivery of all orders, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or peak holiday seasons. We appreciate your understanding in such situations.

 

5. Shipping Errors :

If your order is not delivered within the estimated time frame or if you encounter any issues with the delivery, please contact us immediately so that we can assist you in resolving the matter.

 

6. International Shipping :

For international orders, please note that customs duties, taxes, or import fees may apply, which are the responsibility of the buyer. We recommend checking with your local customs office for more information on these charges.

 

7. Shipping Returns :

If a package is returned to us due to an incorrect address provided by the customer or if the package is not claimed, the customer will be responsible for the reshipping fees.

 

8. Contact Information :

If you have any further questions or require assistance regarding shipping, please do not hesitate to contact our customer service team at info@thetallowcompany.co.za.

 

We appreciate your business and aim to provide you with a smooth and reliable shipping experience.